Lead the heartbeat of the park. At Parkdean Resorts, we are searching for a proactive and inspiring Complex Manager to take charge of our multi‑outlet food, beverage, and retail operations. This high‑impact leadership role will shape exceptional guest experiences, drive commercial success, and build talented teams across a vibrant, fast‑paced environment.
Responsibilities
* Lead, manage, and develop all food, beverage, and retail teams, creating a high‑performance, guest‑focused culture.
* Achieve budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
* Complete stock takes, line checks, audits, and report on results—taking corrective action when needed.
* Drive exceptional guest experiences by embedding service quality, consistency, and operational excellence.
* Recruit, inspire, train, and retain high‑performing teams.
* Identify opportunities to grow revenue and increase profitability across all F&B streams.
* Hold regular 1:1s and structured team meetings to support team performance and development.
* Act as Duty Manager in the absence of the General Manager and contribute to the wider park leadership team.
* Ensure full compliance with Health & Safety, food safety, licensing, and safeguarding policies.
Qualifications
* Proven experience leading large teams in a high‑volume food & beverage environment.
* Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
* Experience recruiting, training, and developing people while fostering a positive and inclusive culture.
* The ability to lead effectively in a fast‑paced, high‑pressure setting.
* Excellent organisational, communication, and leadership skills.
* Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
* A Personal Licence, SIA licence, and Food Hygiene Level 3—or the willingness to obtain them with full training and support.
Benefits
* Opportunity to develop your skills and boost your career across 65 parks, with comprehensive training.
* Employee Assistance Programme with a 24/7 confidential helpline for counselling and support.
* 50% discount for you and 25% discount for friends and family when booking holidays.
* 30% team member discount on food, drinks, and leisure activities.
* Additional discounts on meal kits, gyms, and other partner brands.
Parkdean Resorts takes safeguarding seriously; therefore background checks, including DBS (or equivalent), will be carried out if appropriate.
We want to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly Baldwin at Holly.Baldwin@parkdean-resorts.com.
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