Job Description
IT Support Technician – Washington area (occasional travel to other sites required)
I am working with client near Washington in Tyne and Wear who are looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. To support all users via remote technologies.
As a Support Desk Technician you will be responsible for:
Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
Offering in-house support to more complex IT / Network / VOIP issues
Server Configuration and monitoring
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.
2nd Line IT Support Requirements:
For this position you will have previous experience working with the following:
Previous experience working at 2nd Line level is required
Experience working within an MSP environment would be preferably, but not essential
Microsoft Office 2010 through to 2019 & Office 365 Administration
Knowledge of Microsoft Server 2008
Knowledge of Exchange 2010 / 2013 / 2016 / 2019
An understanding of networking protocols and devices
As a Support Desk Technician you will be friendly and have great customer service skills with experience in a similar role.
This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.
Package:
This Support Desk Technician salary ranges is paying £25.5k (22k basic / 3.5k car allowance).