Company description
We are a dynamic e-commerce company experiencing year on year growth. We're enthusiastic about what we do in the world of aftermarket parts for vehicles. Our working days involve things we are passionate about and interacting with our customers who are similar kinds of people to ourselves. We strive to be a constantly growing and evolving company but do so with a relaxed attitude.
As an online retailer specialising in automotive aftermarket parts and accessories we are now expanding to other areas involved with modified vehicles. Our range of products includes items such as body styling parts, lighting, wheels and practical accessories.
If you are a person with an interest or passion for modified vehicles you may find a great career with us.
Specific Job Role and Responsibilities
* Provide excellent customer service at every stage of B2B sales or sales to private individuals (starting from initial enquiries to finalising orders and satisfactory deliveries) by liaising with customer via various on-line sales channels, live chat, telephone calls, emails, social media platforms, and face to face.
* Address customer inquiries, concerns, and complaints in a timely and professional manner by understanding exactly any potential issues in order to resolve customer concerns quickly and effectively which, on occasions, might involve escalating the matter to the line manager or/and collaborating with other Brute Status personnel.
* Ensure customer satisfaction by proposing solutions that meet the clients' expectations, and communicating in a clear and friendly manner, without delay, to both clients and suppliers as well as internally within the business.
* Build and maintain strong customer relationships with customer and suppliers, be known for being professional, polite and friendly at all times.
* Present and promote products or services to prospective customers, by utilising extensive product knowledge and understanding the sector we operate in. The successful candidate would be expected to operate a continuous learning process, both formerly and informally on the job
* To provide weekly/monthly feedback, information and data on what purchases are being made and what is being asked for to ensure this is reflected in the business's forecasting and suppliers' orders.
* Closer integration with the marketing function to understand what marketing initiatives have been implemented within the business.
General
* Raising and sending invoices to customers using designated software platform.
* Ensuring payments for goods have cleared prior to passing orders to warehouse for processing and dispatch.
* Liaising with external logistics partners to resolve any issues with shipment. Recording and reporting on the issues, on the appropriate platform and internal trackers.
* Maintain product knowledge of all products being sold and to be able to resource customer solutions by keeping technical product knowledge up to date using internal and external systems and repositories.
* Reporting and liaising with the suppliers and customers, in terms of faulty/damaged/incorrect shipments, warranties and returns processes.
Qualifications
* Knowledge or interest in the Automotive world is essential.
* English and Mathematics to GCSE/A-Level as a minimum
* Previous experience in sales, customer service, or a related field is beneficial.
* Microsoft Office skills in Word, Excel, PowerPoint, to be intermediate/advanced level as a minimum.
* Experience and/or working knowledge of order management or CRM software and databases etc.
* Strong verbal communication skills in the English language.
* Must be comfortable working independently and making minor decisions without direct supervision.
* Good sense of organization and keen attention to detail.
* Knowledge of customer service best practices and desire to participate in trainings and professional development.
Behavioral Requirements
* Excellent interpersonal and active listening skills
* Strong attention to detail
* Ability to work well as a part of a team
* Multitasking skills and good organisational abilities
* Ability to work calmly under pressure
* Flexible and adaptable attitude
* Commercially aware
* Proactive self-starting, self-motivated and to a degree self-managing work
Job Type: Full-time
Pay: £23,800.00-£24,800.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Application question(s):
* We are seeking an individual with skills and knowledge of the automotive world, specifically modified vehicles. Please outline why you feel you may possess this.
Work Location: In person