Overview
Customer Service Consultant - Boston, Market Place
We are looking for individuals who are passionate about delivering an outstanding customer experience and have a helpful personality. Previous customer service experience is helpful but not essential. What matters is the ability to hold a conversation and a genuine passion for going above and beyond for customers – everything else can be taught.
Responsibilities
* Play a pivotal role within our Branch Customer Service Team by being the first point of contact for customers, taking ownership of their needs, and delivering an exceptional customer experience.
* Educate customers about HSBC digital services and raise fraud awareness.
* Identify customers in vulnerable situations and determine the best ways to support them.
* Assist customers with more complex banking needs to ensure they feel supported in their choices.
What you need to be successful
* Demonstrate excellent communication skills to engage in effective conversations, build strong connections, and show empathy.
* Ability to take ownership of customer inquiries through to resolution, delivering a personalised, friendly & efficient service that exceeds expectations.
* Resilience in a continuously changing environment.
When & Where you'll work
Full-time role: 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all branches open on Saturday). May be asked to support other local branches within a reasonable distance with costs reimbursed in line with HSBC Expenses Policy.
Your Training
You will receive full in-branch training to get up to speed with the specifics of your role, systems, products, and services. The Customer Service Consultant training course is 9 days total, split over 3 weeks. Attendance at the full course is required and holidays during training are unavailable.
What You’ll Get
Starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You Will Also Receive
* Over six weeks’ holiday, including bank and public holidays with the option to buy more.
* Perks at Work with 30,000+ national & local employee discounts.
* Market-leading employer pension contribution.
* BUPA Healthcare.
* Life Assurance, equivalent to four times your annual salary.
* Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
* Sharesave schemes – a monthly savings plan with the option to buy HSBC shares at a discounted rate.
We’re committed to diversity and inclusion. HSBC is dedicated to creating inclusive workplaces and offers an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk at hsbc.recruitment@hsbc.com or +44 207 832 8500.
Equity, Inclusion & Accessibility
HSBC is a Disability Confident Leader and strives to remove barriers and ensure careers are inclusive and accessible for everyone to be at their best.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
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