Exeter
Are you an experienced engineering service coordinator looking to further your career with a well‑established company supplying to clients globally?
Are you looking to work for a company that offers excellent benefits, work‑life balance and the opportunity to train, develop and further your career?
On offer is a Service Coordinator role where you will manage the efficient route planning of up to five company‑employed engineers for the timely and efficient completion of warranty and charge visits.
This role requires you to develop a rapport with the engineering team and build relationships with the immediate team, internal departments and customers.
The role:
* Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
* Log customer issues onto the Customer Relationship Management (CRM) system, detailing all communication to the customers.
* Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner.
* Assist in planning efficient routes for the company's employed engineers, informing relevant other departments within the group of the calls to be attended on a weekly basis.
The person:
* Previous experience dealing with field‑based engineering teams.
* Excellent communication and organisation skills.
Reference: BBBH24642F
We are an equal‑opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
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