Royal Alexandra Hospital
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
We are currently seeking a motivated and compassionate individual to join our team as a Dental Receptionist within the Public Dental Service, Royal Alexandra Hospital. This is an exciting opportunity to contribute to high quality patient care within a dynamic and supportive environment.
To provide reception and secretarial support to the Public Dental Service, ensuring the smooth day-to-day running of the clinic.
Responsibilities include maintaining appointment diaries using the clinic management system, producing correspondence such as referral letters, managing patient enquiries, processing payments, and reconciling petty cash in line with procedures.
The post holder will deliver a professional and confidential service, supporting both patients and clinical staff.
This role does not meet the eligibility criteria for a or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern:
1. Location based in Royal Alexandra Hospital
2. Permanent Contract
3. Full-time Contract (36 hours per week)
4. Shift pattern for this post are Monday to Friday, 08:30 - 16:30
Key responsibilities:
The successful candidate will provide administration support across a range of PDS services, including but not limited to:
5. PDS Primary and Secondary Care services
6. Domiciliary Care
7. Undergraduate outreach clinics
8. Inhalation sedation clinics
The successful candidate will work with a wide range of patient groups, including:
9. Paediatric patients
10. Special care patients
11. Priority and vulnerable groups (P&V) patients
12. Unscheduled care patients
Knowledge, training, qualifications and/or experience required to do the job:
Essential:
13. Competence/experience with MS packages and other IT systems
14. Excellent organisational and communication skills
15. Flexibility to work across various sites throughout the NHS Greater Glasgow and Clyde area as service needs require
Desirable:
16. Working knowledge of R4 Clinical+, Trakcare(Electronic Patient Management System)
17. Experience with electronic phone systems eg Netcall
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
18. A minimum of 27 days annual leave, increasing with length of service, plus public holidays
19. Membership of the NHS Pension Scheme, including life insurance benefits
20. Salary Sacrifice Car Benefit Scheme
21. Development opportunities including study bursaries, e-learning and classroom-based courses
22. Enhanced pay for working public holidays
23. NHS discounts on a wide range of goods and services
24. Confidential employee support and assistance, including counselling and psychological therapies
Interested?