At Vivedia, we believe in creating meaningful moments through technology and human connection. Our engineers are often the first people our clients meet on site, making this team the public face of our company.
As Engineering Operations Manager, you play a vital role in ensuring our engineering team delivers exceptional service with warmth, professionalism, and precision. You help shape how we show up for our clients, whether in a moment of celebration or reflection, by leading a team that’s technically brilliant, emotionally intelligent, and operationally excellent.
This role is all about people, process, and performance. You’re responsible for the day-to-day management of our engineering team, ensuring they’re deployed effectively, supported thoughtfully, and delivering work that meets our high standards. You lead continuous improvement, while nurturing a culture of care, collaboration, and accountability. You work closely with colleagues across Customer Success, Business Development, Technical Support, and MCR to ensure our engineering efforts are aligned, efficient, and client-focused.
Requirements
* Assign planned and reactive works with care, balancing travel time, skill sets, and engineer wellbeing..
* Conduct regular 1:1s with engineers, supporting their development in line with our skills matrix.
* Monitor workloads and flag when additional resources are needed; support recruitment and onboarding.
* Ensure engineers are equipped with the right training, tools, and support to thrive.
* Operational Leadership. You’ve led technical teams with empathy and rigour, balancing people needs with business goals.
* Customer Focus. You understand the importance of first impressions and lasting relationships, and you lead with care.
* You’re organised, proactive, and always looking for ways to improve how things are done.
* You build strong cross-functional relationships and communicate with clarity and warmth.
* You’re curious, adaptable, and committed to helping others grow.
Responsibilities
* Oversee project management of ongoing work, ensuring clear communication with clients and partners.
* Maintain and evolve engineering standards, processes, and documentation as part of our quality management system.
* Ensure post-installation paperwork and handovers are submitted promptly to support swift invoicing.
* Review quality KPIs and lead improvement initiatives to resolve known issues.
* Champion exceptional customer service, recognising engineers as ambassadors of our brand.
* Build strong relationships with Customer Success, Sales, Support, and MCR to ensure seamless collaboration.
* Ensure customer asset data is updated following site visits, maintaining accuracy and transparency.
* Ensure all engineering workspaces and vehicles are clean, safe, and well-maintained.
* Uphold H&S standards across the team, ensuring training is up to date and practices are followed.
* Work with the Stock Controller to ensure critical kit is available and aligned with planned work.
* Work with our Finance team to determine which jobs are invoiceable, ensuring works orders capture correct information, and then approve all invoices.
* Identify the Engineering departmental profit and loss areas and be commercially aware of the impacting factors.
* Produce, monitor, and approve all engineering-based quotations.
Ready to make an impact?
Apply now and help us turn AV into something extraordinary .
What we offer
Competitive salary
Flexible working hours
Career growth opportunities
Learning & development
Parental leave
Tech & equipment provided
Free tea, coffee & fruit
Company events & team building
Our Values at Vivedia
Customer First – Families and customers are at the heart of everything we do
Dependable – We respond fast, get it right first time, and do what we say
Friendly – Professional, human, and collaborative
Simple – Clear communication, plain English, no fluff
Smart – Experts in our field who innovate and share best practice
Commercial – Honest, value-driven partnerships that put service before profit