Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough
Own tramsport is essential, due to the location
Office based role
Job role:
Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below.
You will be asked to carry out a range of task’s that you are competent to do so or will receive additional training to gain competency.
Duties:
* Complete scheduling activities to meet business needs.
* Provide updates to PAT Manager.
* Assess and resolve customer issues where possible or pass them on to be actioned.
* Provide scheduling of the job cycle process within the department up to the point of invoice.
* Ensuring working away notices and accommodation bookings are actioned in a timely manner.
* Ensure all allocated engineers’ schedules are up to date and sent as required.
* Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
* Check and action work reminders for repeat services.
* Attending client meetings where required to do so (Remotely or in person).
* Populate engineers’ calendars and send works as required.
* Where required populate and send PPM customer spreadsheets.
* Processing of Client purchase orders for works.
* Facilitate as required the supply of competency evidence to customers.
* Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
* Send booking notifications to customers as required.
* Send booking notifications internally where parts or additional equipment is needed to facilitate work
* Dealing with client queries, arising from on-site activities, where needed.
* Take relevant customer phone calls.
* Action client requests for documentation, clarification and escalation as required.
* Efficiently communicate with customers via Telephone and Email.
* Respond to customers in-line with desired internal KPI’s. (Generally same day acknowledgement – 24hr max and 72hr update or resolution.)
Experience
* Maintain a professional & positive attitude whilst at work, always.
* Display a hard working & competent, forward–thinker who is reliable and able to work well both on their own and as part of a team.
* Display flexibility and willingness to develop and learn new skills