Job Description
About Scrumbles
At Scrumbles, we’re on a mission to make gut-friendly, delicious, and sustainable pet food that both pets and the planet love. We do things pawsitively differently—whether it's using natural ingredients, ensuring top-notch quality, or staying ahead of the game with innovative new products.
As a fast-growing, purpose-driven brand found in leading retailers, we pride ourselves on putting pets first while delivering an exceptional customer experience. Now, we’re looking for a Product & Customer Experience Manager to ensure our products meet the highest quality standards and keep our customers—both furry and human—happy.
Your Responsibilities – Own It!
🐾 Customer Quality Issue Management
• Be the go-to expert for all inbound product-related customer queries or complaints via Zendesk, delivering fast, friendly, and effective resolutions.
• Ensure all customer complaints are logged, investigated, and resolved in a timely manner with appropriate corrective actions.
• Investigate and resolve quality issues, working closely with the supply team and suppliers to identify root causes and implement co...