Join to apply for the Customer Controller role at IT FUTURE SERVICES
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Join to apply for the Customer Controller role at IT FUTURE SERVICES
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.
At Culina, we have a winning culture, believing that our culture is one of the reasons our company continues to thrive. We are a place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at Widnes Ports.
As a Customer Controller, you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift:
5 from 7 days, 09:00-18:00
Salary:
£26,064 per annum
Key Duties of Customer Controller
* Act as the first point of contact with our customers about their deliveries, from prior to collection to delivery, escalating issues as required.
* Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer requirements.
* Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
* Action Driverline calls.
* Liaise with Forecasting, Planning, and AM teams regarding extra or short notice loads, and any additional costs if applicable.
* Proactively monitor customer delivery compliance and investigate late and failed deliveries to satisfactory conclusion, reporting as required.
* Ensure information being reported is accurate; seek sign off from CS Manager when guidance is required.
* Learn and use Customer-specific systems.
* Ensure all additional costs are captured and reported correctly within the agreed timeframe.
* Complete reports such as Customer dashboards, discrepancy reports, etc., liaising with CS Manager / Account Manager.
* Ensure all consignments are rated accurately to our Commercial rate card within timescales.
* Complete a daily task list confirming all requirements are fulfilled before end of day.
* Support the Customer Service team as needed.
* Stay updated with news items, vacancies, and process updates via the ESL Intranet system.
Qualifications
* Previous experience in a customer service environment.
* Passion for delivering exceptional customer service.
* Good geographical knowledge.
* Attention to detail and accuracy.
* Proficient in Microsoft Excel, PowerPoint, and Outlook.
* Excellent communication skills for delivering accurate information.
* Ability to work in a fast-paced environment.
Additional Information
* Annual Leave: 20 days plus 8 bank holidays.
* Pension: 5% employee and 3% employer contribution.
* Wellness: Access to Employee Assistance Programme, offering confidential support 24/7.
* Eye Care Vouchers: Savings on eye tests and glasses.
* Reward & Recognition: Bonuses, recognition awards, and long service awards.
* Everyday discounts: Access to retailer discounts via our benefit platform.
* Fitness: Partnered with PureGym for discounted memberships.
If you meet the requirements and are looking for your next career opportunity, please apply now and become part of our #WinningTeam!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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