Social network you want to login/join with:
Customer Advisor (Consumer) - 12 Month FTC, Andover
Client:
Location: Andover, United Kingdom
Job Category: Other
-
EU work permit required: Yes
Job Reference:
f582beaa489d
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
About The Role
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We’re also the first health insurer in the UK to be awarded B-Corp status in recognition of our achievements in sustainability and social responsibility.
As a Customer Advisor (Consumer), you’ll handle customer interactions via telephone, email, and web chat, and process claims in line with policies and SOPs. You will focus on achieving personal and team targets.
Key responsibilities
* Identify claims needing additional information and handle them effectively
* Process claims accurately within targets
* Manage department mailboxes
* Provide a positive customer experience
* Meet service level agreements when creating policies and schemes
* Discuss performance openly
* Communicate effectively with stakeholders
* Own customer queries and resolve satisfactorily
* Follow safety policies and report incidents
* Support cross-training and training colleagues
* Highlight and address risks to customer or business experience
* Understand healthcare market and competitors
* Promote company values and stay updated on products/services
About You
Requirements:
* Customer Service experience
* Computer literacy
* Call center experience (desirable)
Benefits
* Generous pension with 6% contribution
* 28 days holiday plus bank holidays, with buy/sell options
* Flexible benefits pot
* Health plan
* Wellbeing hub
* Recognition awards
* Give as you earn
Workplace flexibility allows for remote work with in-office days during training and initial months, reducing to 1-2 days weekly after settling in.
#J-18808-Ljbffr