Job Description
3-4 month contract position with a local authority
Summary
* This is a 3-4 month contract position with a local authority, providing essential administrative and frontline support within the Housing Options Unit. The role is crucial in delivering a responsive service to individuals who are homeless, at risk of homelessness, or in housing need. Responsibilities include managing appointments, maintaining accurate records, supporting temporary accommodation processes, and assisting in income maximisation to help the Council fulfill its statutory obligations.
Responsibilities
* Handle high-volume telephone and email inquiries across all Housing Options teams, providing general advice and escalating complex cases.
* Schedule appointments for homelessness prevention and advice, and assist with Personal Housing Plans (PHPs).
* Support temporary accommodation placements, including securing hotels, explaining conditions, monitoring occupancy, and setting up accounts.
* Assist with Housing Benefit and income tracking for placements, and support debt recovery processes.
* Administer Guaranteed Rent Scheme (GRS) and Rental Support Scheme (RSS) processes, including landlord payments and tenancy documentation.
* Maintain accurate data across housing systems (Locata, Rental Support, TA databases) and validate Housing Register applications.
Requirements
* Customer service experience in a high-volume environment, ideally within housing or local authority services.
* Administrative support experience across multiple teams, including appointment booking and record management.
* Exposure to private rented sector schemes and tenancy processes.
* Experience in multi-agency working and supporting move-on from temporary accommodation.
Additional Information
* Working hours: 36 hours per week
* Minimum of 2 days in the office at Civic offices, Esher
* This role requires a basic DBS.
* Location: High Street, Esher, Surrey, KT10 9SD, United Kingdom
The role closes on 18th December 2025, apply ASAP.
Requirements
You will carry out mainly administrative duties across the functions of the Housing Options Unit ( Social and Supported Housing, Homelessness Prevention and Advice, Private Rented and Temporary Accommodation Teams ) to help us accommodate and meet our legal obligations to those who are homeless or threatened with homelessness, to assess and meet housing need in accordance with our Allocations Policy