Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: £34,532 per annum
Contract: Permanent, Full Time
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays
Are you a passionate retail administration or operations professional ready to make a real difference in the charity sector?
We're recruiting a Retail Operations Manager/Retail Administration Manager to support a respected charity retail team with multi-site estates and maintenance coordination.
About the Role
This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.
Working closely with the Head of Retail and Director of Income Generation, you will:
Manage property maintenance, repairs, and site compliance across retail stores
Act as main contact for landlords, agents, and external contractors
Lead health & safety compliance across sites in partnership with internal H&S leads
Oversee service contracts, waste management, cleaning, and insurance claims
Work to budget, using lean management practices to control costs
Represent retail operations at internal meetings and cascade updates
You will also manage a Retail Operations Assistant and support volunteers when needed.What We're Looking For
We're looking for someone with:
Experience in retail, estates or facilities administration/operations management across retail/charity
Key knowledge of retail operations
Strong knowledge of health & safety
Great organisational and planning skills with a keen eye for detail
The ability to build relationships and influence stakeholders at all levels
Excellent IT and reporting skills
A proactive, hands-on approach and the ability to think on your feet
A background in the charity sector or retail operations is desirableWhy Join Us?
Working within an amazing team with a fantastic inclusive culture
No weekend working
Generous holiday allowance including your birthday off
A values-driven, inclusive, and supportive environment
The chance to play a key role in helping a charity achieve its missionReady to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.
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