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Job Title: Service Delivery Manager
Location: Asda House, Leeds
Employment Type: Full time
Contract Type: Permanent
Hours Per Week: 37.5
Salary: Competitive salary plus benefits
Category: IT Operations
Closing Date: 28 October 2025
On-site requirement: This role requires on-site presence at Asda House in Leeds for at least three days per week.
As our Service Delivery manager, you will drive the release of services across ecosystems, ensuring seamless transition into our service and support team, following appropriate governance and standards to ensure deployments are robust and supportable. You will manage incidents and issues to ensure all are handled effectively and root causes managed to resolution. You will communicate updates to stakeholders within Data, wider Tech functions, and our customers, keeping them informed at all stages of issues/queries and progress. You will report to the Senior Manager for Data Service Management & Support and be accountable for our ecosystem and product releases into service, incident, change and problem management, and various ad‑hoc service and support activities within the team.
Responsibilities
* Manage and coordinate high priority incidents and problems, including the inception and reporting of major incidents when required
* Work closely with product teams to ensure all plans are managed effectively into service and support
* Manage a DevOps culture, with knowledge of good practices and patterns, and understanding of how services can be delivered rapidly and securely in a modern environment
* Work closely with our data Service Transition team to identify and help manage design of new service and support models across our data products
* Oversee management, monitoring and where possible ensure incidents and major incidents are permanently fixed, including identifying, recording and allocating to the relevant resolver group for all Data supported products and reporting tools
* Work closely with the wider technology service management team to ensure collaboration between Data, wider tech and our customers across the business
* Perform trend analysis on reoccurring incidents and produce trend reports for squads
* Oversee DevOps activities and provide guidance on CI/CD solutions
* Identify any delaying or blocking elements and work with relevant parties to bypass them and keep the Senior Manager fully informed of any escalations
* Line management responsibilities
Qualifications
* A wide knowledge of all aspects of IT and underlying processes including data environments
* Good understanding of Azure technology, best practices and ways of working
* Fully competent in ITIL practice with emphasis on Service Operations; ideally certified
* Strong process management skills, with experience in all aspects of service and support management activities (Incident, Change, Audit, Problem, Product & Service Design management)
* Experience of managing a team of colleagues, including clients and third parties with excellent leadership skills
* A good working knowledge of relevant industry standard methodologies, frameworks and best practices (e.g., ITIL – Service Design & Service Transition)
* Proactive, resilient with strong leadership, communication and stakeholder management skills
* Strong interpersonal skills to build a high degree of credibility and presence to negotiate, influence, inspire confidence and respect; develop a network within and outside the Data Team
Benefits
* Discretionary company bonus
* Company pension up to 7% matched
* Company car allowance of £5,700
* 15% colleague discount in store and online
* Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, plus discounts across a range of services and activities
* Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and differences are celebrated
* Excellent parental leave policies: maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for fertility treatments
We welcome applications from candidates seeking part‑time hours, flexible working arrangements, or job share opportunities.
For any questions about the role, please email clare.tempest@asda.uk.
Asda has a hybrid way of working with a minimum of 3 days a week in one of our Home Offices. Additional requirements may require spending more days in the office, visiting suppliers, stores or depots.
We want all colleagues to be able to bring their best and true selves to work each day. We’re proud to be Asda and proud to be ourselves.
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