Data Management Analyst, 12:00pm- 8:00pm BST
Join us to apply for the Data Management Analyst, 12:00pm- 8:00pm BST role at YPrime.
At YPrime, we support our clients in the pharma and biotech industries by collecting data from patients via mobile devices, assigning patients to study treatment groups, and dispensing clinical trial drugs and supplies using web apps. We are committed to supporting life-changing research, one project at a time.
Position Overview: The Data Management team at YPrime is seeking a Data Management Analyst based in our Sandwich, UK office. Your role will involve resolving user-reported DCF issues, managing data corrections, and collaborating with various teams to ensure data integrity and process improvements.
Qualifications:
* Proficient in MS Office applications
* Database querying experience
* Thrives in a fast-paced environment
Preferred Qualifications:
* Bachelor's degree in a related field
* Experience in biotech/pharmaceutical or CRO industry
* Prior technical support experience, especially in healthcare or life sciences
* Experience with SaaS delivery is a plus
Key Responsibilities:
* Resolve user-reported DCF issues and communicate resolutions within SLAs
* Escalate system issues to the project team as needed
* Manage data corrections with attention to detail and downstream implications
* Collaborate with Application Services, Project Teams, and Customer Care Analysts
* Suggest process improvements and investigate tickets using troubleshooting resources
* Identify trends and share insights to mitigate risks
* Participate in on-call support as needed
Benefits:
* Generous paid time off
* Subsidized comprehensive benefits package
* 401(K) with company match
* Flexible work arrangements promoting work/life balance
* Opportunities for professional growth
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Software Development
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