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Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
MAIN RESPONSIBILITIES
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
Satisfy Customer’s needs with cross-selling products.
Completion of all BeKIKO dossiers, quizzes and training elements
Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
PROCEDURES & POLICIES EXECUTION
Guarantee that store is compliant with all KIKO standards
Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
Guarantee the constant updating on market trends.
Minimum 1-2 year of experience in a similar role – either Fashion or Beauty
Strong knowledge of beauty products and trends
Excellent communication and customer service skills
Ability to work in a fast-paced retail environment
Full Flexibility to work evenings, weekends, and holidays
Proven ability to meet sales targets
Experience in conducting product demonstrations and applying makeup
Knowledge of skincare routines and techniques
Ability to maintain a clean and organized work area
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