EUC Engineer (Modern Workplace)
Hybrid working: 3 days per week required on site.
The role will be responsible for all aspects of support of the Modern Workplace end user computing environment leveraging M365/O365 and other services to ensure that the service is maintained to high standards.
The role will require strong understanding of the O365 SaaS and application lifecycle management, including elements such as accounts and group management, licenses and policies. Additionally, a broad understanding of applications in general and different application types will be required to assist with 2nd and 3rd line issue resolution.
The role will require strong experience of working in an enterprise environment covering Endpoint Management (Intune) and associated Infrastructure elements such as Active Directory (AD), Entra ID and Group Policies (GPO/GPP).
Responsibilities:
- Oversee and manage system changes, deployment of applications, monitoring of service health and troubleshooting problems whilst ensuring a good service is maintained.
- 3rd line support level of understanding of the dependencies for MS Office such as SharePoint, OneDrive, Exchange, and Add-ins.
- Ensuring governance, compliance and security components within M365 are meeting Information Security mandates and best practices across the end-user device estate.
- Undertake assigned projects or tasks, carrying out relevant research ...