We’re recruiting on behalf of a long-standing, client-focused Chartered Insurance Broker who is looking for an experienced Commercial Claims Handler. You’ll manage a variety of commercial and personal claims from start to finish, acting as a trusted liaison between clients and insurers to ensure smooth, fair resolutions.
RESPONSIBILITIES
* Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
* Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
* Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
* Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
* Maintain accurate case records and a structured diary to track progress on all open files
* Support the wider business by preparing summary reports and insights on key claims
* Promote best practices in compliance with FCA regulations and internal policies
DAY-TO-DAY
* Reviewing and registering new claims swiftly, acknowledging correspondence
* Liaising with insurers to progress and monitor claim outcomes
* Gathering documentation and evidence to assess liability and coverage
* Monitoring outstanding claims through diary management systems
* Supporting account executives on complex and high-value cases
* Staying up to date with industry trends and regulatory updates, particularly within the childcare insurance sector
* Participating in ongoing training and professional development activities
EXPERIENCE AND REQUIREMENTS
* At least 3 years’ experience handling claims within the commercial insurance market
* A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
* GCSE A-C grade (5 minimum) must include Maths and English
SKILLS
* Strong communication – both written and verbal – with a client-first approach.
* High level of attention to detail and accuracy
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Confident when negotiating settlements and defending client positions
* Strong organisational and time management skills
* Able to collaborate within a team while also managing an independent workload
If you have the relevant experience or know someone that does please contact me now on 07458162842 or email us at admin@lawesgroup.co.uk
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