Paragon Home Healthcare
are looking to recruit a dedicated and driven
Care Manager
.
As a Client Care Manager, you will be an integral part of our team, delivering high-quality complex and specialist care and supervising carers to a caseload of clients. You will be responsible for the clinical aspects of care and training. Working closely with the team, you will support the delivery of high-quality homecare. You will report to the Field Supervising Manager and will be supported by the Clinical Director in the delivery of our nurse-led services. You will be based 2 days in the office while the rest will be working in the field and in Client's home
Location
:
Richmond Head Office (minimum 2 days per week) & Client Homes (travel to various locations usually in and around the South East)
Starting Salary
:
£28,000 - £34,000 per annum depending on experience
Purpose of Role
As a Client Care Case Manager, you will be an integral part of our team, delivering high-quality complex and specialist care and supervising carers to a caseload of clients. You will be responsible for the clinical aspects of care and training. Working closely with the team, you will support the delivery of high-quality homecare. You will report to the Field Supervising Manager and will be supported by the Clinical Director in the delivery of our nurse-led services. You will be based 2 days in the office while the rest will be working in the field and in Client's home
Duties & Responsibilities
Job Purpose
· Case Manage a group of Care Clients
· Deliver training to staff in practice, assessing competency using a structured approach.
· Supervise the delivery of high-quality care for your caseload of clients in their homes.
· Provide mentorship, supervision, educational, and practice support to your care staff teams in their places of work.
· Actively participate in the direct care of your clients in their homes, providing safe, effective, high-quality, and compassionate care.
· Be part of the on-call rota as required.· · Actively participate in the direct care of your clients in their homes
Care, Therapy, and Management
· Actively case manage clients and their care and staff teams to monitor and address all issues or changes, ensuring holistic and client-centred care.
· Act as a role model in all clinical practice, demonstrating compassionate and dignified care, and upholding the principles of patient safety, privacy, and dignity.
· Promote positive risk management and use clinical experience and judgment.
· Work flexibly within the client's home environment according to their wishes.
· Recognise any changes in the patient's condition, acting appropriately using clinical judgment.
· Ensure care plans, activities, and risk assessments are accurate and reflective of the needs of the client caseload.
Training and Development
· Responsible for care staff training and assessment.
· Track clinical skill and client-specific training, following up where required.
· Deliver training to staff in practice and in the office, assessing competency using a structured approach and documenting outcomes.
· Accountable for your own professional practice, responsible for acquiring, developing, and maintaining competencies and skills.
· Recognise and address your own limitations and learning needs by organising training, accessing available courses, and learning from other professionals.
· Work collaboratively with staff, supporting them through the assessment process.
· Interpret best practices from experience, colleagues, and networking, applying them to promote safe, caring, and effective care.
· Support staff and provide a safe environment for all aspects of care supervision, reflection, and spot checks to aid learning and development.
· Address poor practice sensitively, following up with training and action plans.
Information Technology & Administration
· Learn to use various innovative company care, communications, and technology systems.
· Process accurate information, document, and update relevant care systems.
· Manage your own diary around role commitments, ensuring quality targets are met.
· Actively engage with the development and use of company systems to aid the provision of high-quality care for clients and create a supportive and responsive environment for all staff.
Communication
· Communicate, deliver, and present training plans to staff at all levels.
· Be approachable and facilitate trusting and supportive relationships with staff.
· Forge strong partnerships with staff and form strong teams.
· Impart company caring values and objectives.
· Adapt communications to suit the learner, client, and need.
Experience and Attributes
· Share company values.
· Passionate about high-quality care.
· Previous Field Supervision, mentoring or training experience.
· Proficient in spoken and written English. Health & Social Care Level 4 and above or equivalent.
· Confident to drive in UK with valid Driving license, preferably with access to own car
· Organised, efficient, and driven to help the team maintain high standards.
· Have a can-do and flexible working style and able to work well under pressure.
· Proficient in using a range of computer and app systems.
· Adept at using new apps and quick to learn how they work together.
· Excellent organisational and communication skills.
· Comfortable in people's homes and able to adapt to a non-clinical environment.
Company Benefits
* Cycle to work scheme
* Private Medical Insurance
* Pension scheme
About Paragon Home Healthcare
At Paragon Home Healthcare, we prioritise our staff. We are a professional, innovative, and rewarding team with a primary goal: to enhance the lives of those in need of care through compassionate, consistent, and high-quality home care services. Join our award-winning team, where we offer immediate starts, swift recruitment, paid training, flexible schedules, and regular work. Our staff consistently rates us as a 5-star employer.
Paragon Home Healthcare is a client-focused and ethical care organization committed to delivering exceptional quality of care while valuing and supporting our staff.