Overview
Our established Kirkcaldy based client requires a Sales Administrator to join their Sales and Customer Service team.
Reporting into the Inside Sales Manager, you will be supporting the customer service and internal sales teams with order processing, warranty requests, customer enquiries and other administrative tasks.
Key Duties
* Handle incoming sales enquiries from other team members with high accuracy.
* Submit warranty requests.
* Account for sales activity and switch between roles while maintaining excellent customer service.
* Record all quotes and feedback from customer discussions accurately on the CRM system, ensuring availability to F2F and internal sales teams.
* Manage customer account queries.
* Process sales orders quickly and accurately, following company procedures.
* Maintain the CRM data – update the number of machines and customer categories.
* Assist inside and F2F teams with admin tasks: update custom pricing records, process F2F marketing requests.
* Process consignment stock orders and transfer requests.
* Manage all sample product requests.
* Post daily activity & financial targets into company communication forums.
* Accurately log cases to record sales order issues.
* Manage ETA requests from customers with logistics.
Key Skills & Experience
* Proven administration experience, ideally in a sales related environment.
* Track record of over‑achieving targets.
* Ability to upsell and cross‑sell relevant items where required.
* Familiarity with CRM systems and practices.
* Strong IT skills.
* Build effective working relationships with internal and external customers.
* Excellent customer service and communication skills.
* Ability to multi‑task, prioritise and manage time effectively.
* Ability to work in a fast‑paced, challenging environment.
* Strong attention to detail.
* Negotiation skills.
Compensation & Hours
In return you will receive a basic salary of up to £32k plus an excellent benefits package. The hours are Monday to Friday and the role is fully office based.
PLEASE SEND CV ASAP for consideration.
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