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Technical Support Coordinator – POP MART, slough
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Client:
POP MART
Location:
slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a boutique-sized company with a young and multicultural team where you can expect to:
Gain valuable professional experience covering the entire retail life cycle
Have the opportunity to work with people from different countries and cultures in a collaborative environment
Receive structured customer service, retail operations, and product training
Be proactively involved in the company’s growth.
POP MART offers our employees:
Comprehensive training and development programs
Regular team social events
The Role and Candidate
We are seeking a dedicated Technical Assistant to join our Roboshop team on a full -time basis. This role is responsible for ensuring the smooth operation of the Roboshop vending machines located in London and nearby cities. The successful candidate will be tasked with maintaining optimal stock levels, resolving technical issues, and ensuring the overall functionality of the machines.
Responsibilities
Ensure that all Roboshop vending machines are fully stocked and operational, conducting regular checks to maintain inventory levels
Travel to Roboshop locations in London or nearby cities to replenish stock and provide on-site technical support as needed
Diagnose and rectify any technical issues with the vending machines, ensuring minimal downtime
Liaise with the UK team and China headquarters to address and resolve technical problems related to the Roboshop operation
Support the setup and installation of new vending machines, ensuring they are properly stocked, calibrated, and operational from day one, and assist in troubleshooting any initial technical issues
Required Qualifications
Tertiary education or undergraduate studies in Computer, Mechanical Engineering, or related fields
Strong organisational skills (desirable but not essential)
Previous experience in a technical or maintenance role
Basic technical skills for troubleshooting and maintaining vending machines
Able to work independently and manage time efficiently
Strong communication skills, with the ability to effectively liaise with international teams
Fluent in English. Proficiency in Mandarin is a plus
Able to drive in the UK with a driving license.
Desirable but Not Essential
Experience in stock management and inventory control
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