Company name: Mitie – Signature
Job Title
Guest Services
Reporting to
Guest Services Manager
Hours
40 hours a week, Monday to Friday.
Company Overview
Mitie was founded in 1987 and is the UK’s leading facilities management and professional services company. With over 49,000 people across 100+ office locations, Mitie serves a diverse, blue‑chip customer base that includes banks, retailers, hospitals, schools, government offices and Network Rail.
Role Summary
As a Corporate Receptionist/Front of House Coordinator, you will be the first point of contact for clients, visitors and employees. You will provide exceptional customer service, maintain a clean and secure environment, and support a wide range of administrative and safety duties.
Key Responsibilities
* Greet visitors with a warm, friendly demeanour and direct them to the appropriate internal teams.
* Answer and direct incoming calls efficiently and courteously.
* Maintain the reception area – ensuring cleanliness, organisation and a professional appearance at all times.
* Provide a site safety brief to everyone signing into the building.
* Assist with client events and support any temporary or permanent staff in the front of house.
* Complete online Fire Warden Training and support building evacuation procedures.
* Conduct weekly stock checks and order required stationery for the front of house.
* Train new and temporary team members on reception duties.
* Ensure all Network Rail Signature health and safety posters, leaflets and folders are up-to-date.
* Report faults or health and safety concerns to the relevant department.
* Collaborate with receptionists, WPM team, Security, FM and administrative staff to ensure smooth operations.
* Monitor and control access to the premises, issue visitor badges and remain vigilant for suspicious activity.
* Provide personalised assistance and handle inquiries, resolving issues promptly.
* Assist with administrative tasks such as sorting mail, managing courier deliveries, booking meeting rooms and responding to the Reception Inbox.
* Maintain electronic and physical filing systems to support efficient record‑keeping.
* Support other departments with various administrative duties as needed.
* Adhere to company uniform guidelines, maintaining a neat and professional appearance.
* Complete front of house checks (meeting rooms, kitchen supplies, printer and paper levels, fire extinguishers, first aid boxes, fire doors and confidential bins).
* Complete building inductions and weekly checks of all fire doors.
* Read and sign the site SOP & Uniform standard; follow absence management process; complete mandatory training.
Person Specification – Experience & Qualification
* 2 years’ previous customer service experience within a reception, switchboard or room booking environment (training will be provided if experience is not required).
* Qualified First Aider or willing to undertake a course.
* A level or equivalent (or 2 years of reception/administration experience).
Skills and Knowledge
* Strong written and verbal communication skills.
* Proficiency with MS Outlook, Word, Excel and PowerPoint.
* Ability to interact confidently with all levels of the business and guests.
* Excellent organisational and multitasking abilities with a keen attention to detail.
* Composure and professionalism in fast‑paced or challenging situations.
Working within Mitie Values and Behaviours
People – We are a people business and our drive to do our jobs well is what makes us different.
Trustworthy – We do what we say we will.
How we behave – We treat all colleagues with respect, challenge people when they do not do the right thing, welcome advice, are open and honest, think safety and always follow rules for safe working.
Helpful – We go out of our way to make a difference.
Inspiring – We help others to be the best they can be, support and encourage each other to develop; lead by example; set clear expectations; listen and learn from others; learn from mistakes and incidents to prevent recurrence.
Passion & Spirited – We give it everything we have, do good things for each other, the environment and the community, appreciate diversity, demonstrate team spirit, commit to doing things better, take pride in what we do and have fun – celebrate success and say thank you.
Fresh thinking & Pioneering – We bring new ideas, are willing to try new things, encourage innovation, consider other perspectives, embrace new thinking and technologies, build health & safety into everything we do.
Health and Safety responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.
Equal Employment Opportunity Statement
Mitie is an equal opportunity employer and is committed to providing a work environment that promotes a culture of respect and inclusion. All employment decisions are based on job-related qualifications, experience, skills and performance, and all opportunities are offered without discrimination based on race, colour, religion, sex, national origin, age, disability, or any other protected status.
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