Position: Call Handler Location: ST1 area Contract Type: Temporary- 3 months initially Hourly Rate: £13.00ph Working Pattern: Full Time- Monday- Friday - 9:00AM-5:30PM Adecco are on the lookout for enthusiastic and dedicated Call Handlers to join our dynamic client in Hanley. If you have a passion for helping others and want to thrive in a professional yet lively environment, we want to hear from you! What You'll Do: As a Claims Handler, you'll play a key role in supporting our clients during their times of need. Your responsibilities will include: Efficiently manage claims, ensuring accuracy and compliance. Maintain detailed records of claims and communications in systems. Communicate with customers, insurers, suppliers, and colleagues nationwide Analysing policies to determine claim coverage and devise efficient claims processing strategies Keeping policyholders informed about claim progress through well-crafted correspondence Setting up new claims, appoint contractors, and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements What We're Looking For: To be successful in this role, you should possess: Excellent communication skills, both written and verbal. Strong attention to detail A proactive approach to problem-solving and the desire to assist others. Previous experience in claims handling or customer service ...