Job Title: Account Executive, Medical Communications/Medical Education
Location: London, Chester, Manchester, Hybrid (min. 2 days per week in office)
Contract: Full Time, Permanent
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Health+ (SH+) (part of the Springer Nature Group)
Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Health+ are looking for an enthusiastic Account Executive, with experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role (Main Duties)
Project Manage Designated Accounts and Projects
1. For simple projects, liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
2. Write up the brief for any assigned projects, verify details with lead account personnel and client (s)
3. For complex projects, take part in brainstorming and project costing meetings under the direction of lead account personnel
4. Develop project timelines for approval by lead account personnel
5. For assigned projects, communicate the brief and timelines to the rest of the internal team (including team members from other departments) at a kick-off meeting, together with all other relevant information
6. Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work
7. Drive the day-to-day project management of all assigned projects within an account and be the primary point of contact for the client
8. Be the principal point of contact with specified external suppliers and define their roles. Inform them of, and enforce adherence to, the administration processes involved in working with SH+ ( additional costs outside budget to be advised in writing prior to them being incurred, completion of timesheets, etc.)
9. Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner
10. Maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates, where appropriate
11. Keep complete project files that are easy for all parties to navigate
12. Work closely with the rest of the team to set up new systems/processes, as required, to optimally manage the account(s)
13. Under the direction of lead account personnel manage project risks and take corrective action arrange and/or attend commencement and closure meetings
14. Participate in closure meetings so that lessons learnt during the implementation of the project are understood by the account team and corrective action by individuals is carried through
15. Ensure, in conjunction with other account personnel, that information about team successes and advice on best practice is shared with other SH+ teams
16. Follow up on any assigned actions from client meetings
Financial Management
17. Work with lead account personnel to meet or exceed sales, revenue and profitability expectations within the assigned account(s)
18. Project manage all assigned projects to agreed financial ratios and in line with project specifications
19. Confirm/amend all sales on internal systems by the deadline dates
20. Develop accurate budget proposals for assigned projects and be accountable for monitoring time and costs throughout project delivery and the reconciliation process, including milestone updates on a regular basis
21. Accurately code supplier invoices for authorisation by lead account personnel
22. Professionally manage any client concerns regarding costs for assigned projects with the support of lead account personnel
23. Take corrective action if invoices are not paid with guidance from lead account personnel
24. With direction from lead account personnel, accurately complete sales, project staging, revenue forecasts, financial spread sheets (confirmed and unconfirmed) and invoicing by the agreed monthly deadlines for assigned projects
25. Ensure timely and accurate completion of timesheets
Organic Growth and Client Relationships
26. Provide day-to-day management of projects delivering organic business growth within the designated account(s):
Gain an understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit into a product life cycle
Drive the development of small accounts or individual assigned projects by recommending commercially relevant communication solutions and/or vehicles
Where possible, make recommendations to clients for new ideas and develop appropriate proposals for products and services that meet identified client needs
Proactively liaise with the client to negotiate and close proposals, either alone for simple projects and/or with the support of lead account personnel for more complex initiatives
27. Develop effective working relationships with individual clients:
Develop a rudimentary understanding of the client’s market, product profile, therapeutic area, competitors and trends and then apply this understanding when interacting with clients and developing proposals
Where appropriate, attend client meetings with lead account personnel and proactively lead agreed elements of meetings
Proactively follow-up any assigned actions from the client meetings
Proactively flag any issues to lead account personnel outlining business risk and making recommendations for action
Share best practice with client and internal teams
Skills, Experience, Qualifications:
Essential
28. 5 GCSEs (or equivalent) – including Maths and English
29. Account/project management experience within Medical Communications and/or Medical Education
30. Meetings management experience, supporting the team
31. Excellent spoken and written communication skills
32. Fluent English (written and verbal)
33. Good communicator including experience of direct Client contact, organised and proactive – a ‘client service provider’
34. Efficient time keeping and project management skills and goo with people/internal and external clients
35. Willing to work hard and learn new skills in this exciting industry
36. Domestic and international travel as required
Desired
37. Meetings management experience with on-site attendance
38. Knowledge of the pharmaceutical industry
39. Understanding of the drug development and communication process
40. Understanding of sales, revenue and EBITDA
41. A commercial qualification
42. Educated to degree level (life sciences, business or marketing preferred)
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Springer Health+ is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wiSH+ to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKC so we can make any necessary arrangements.
At Springer Health+ we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.