Job Description Edinburgh Gas & Renewables is known for our exceptional customer service and expertise in the heating and renewables industry. We take pride in delivering high-quality installations and support to our valued customers. We are currently seeking an experienced Office Administrator to play a crucial role in ensuring the smooth day-to-day operations of our office, while also supporting the coordination of our expanding services. A confident self starter with IT literacy skills is highly desirable. Someone with a background in renewable energy would be preferable. Responsibilities: ·
Manage and maintain project files, ensuring all documentation is organised and up to date. ·
Schedule surveys for installations, coordinating with customers and our installation teams. ·
Prepare pre and post-installation paperwork, ensuring accuracy and timely completion. ·
Schedule installations with customers, and ensure equipment is in place. ·
Prepare MCS and Gas Safe certificates in compliance with industry regulations and best practices. ·
Raise purchase orders with merchants for materials and equipment required for installations, maintaining accurate records and tracking deliveries. ·
Schedule regular maintenance and repairs with customers. ·
Act as main point of contact and respond to customer queries in a timely fashion. ·
Ensure warranties and guarantees are in place. ·
Manage engineer diaries ·
Issue invoices and track payments ·
Maintain register of insurances, equipment inventory, fleet administration and others as required. ·
Order stationary, materials, clothing & personal protective equipment etc ·
Complete data entry as required Requirements: ·
Proven experience as an Office Administrator or similar administrative role. ·
Ability to organise own tasks and work autonomously. ·
Strong understanding of renewable energy systems, such as solar panels and heat pumps. ·
Familiarity with Easy MCS and Gas Safe or a similar job portal is highly desirable. ·
Proficiency in managing and organising project files and documentation. ·
Excellent organisational skills and attention to detail. ·
Strong communication abilities, both written and verbal, with the capacity to liaise effectively with customers, suppliers, and team members. ·
Experience in scheduling and coordinating tasks, preferably in the renewable energy sector. ·
Proficiency in using office software, including MS Office (Word, Excel, Outlook). ·
Ability to work independently, demonstrate initiative, and solve problems efficiently. ·
A customer-centric mindset and a passion for providing exceptional service. If you are an experienced Office Administrator with a solid background in renewable energy and preferably experience using Easy MCS or a similar job portal, we would love to hear from you. Please submit your updated CV with a cover letter highlighting your relevant experience and why you are interested in joining Edinburgh Gas & Renewables.