Business Applications Support Analyst - CRM Systems / Microsoft Dynamics
Location: Sheffield (2 Days Onsite + Sporadic Field)
Salary: £50,000 + Bonus
We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.
The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.
Key responsibilities:
1. Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAs
2. Work closely with third-party vendors to manage and escalate technic...