Quality Improvement Officer – Fixed Term, Full Time
Salary: £30,585 to £35,982 per annum
Location: Colchester, Essex
Working Style: Community-based worker
Closing Date: Thursday 16th April 2026 at 11.59pm
Interview Date: Monday 27th April 2026
The Role
The role of a Quality Improvement Officer centres on the development and implementation of the council’s strategy for enhancing the quality of the Adult Social Care market in Essex. It ensures that the adult social care market adheres to regulatory and contractual requirements and provides a consultancy service to the care market to enable contract management and quality improvement.
Key Responsibilities
* Provide consultancy services to the Social Care market on how to improve the quality of their services to enhance customer outcomes and experiences.
* Work collaboratively with partners and stakeholders to maximise opportunities for quality improvement through innovative approaches to service delivery, increasing service user choice.
* Identify and challenge care delivery that falls below set standards, providing support to improve service provision.
* Offer expert advice and support to providers during safeguarding activity.
* Produce reports on expected standards of delivery across Essex to inform and support ECC’s safeguarding responsibilities and duty of care.
* Ensure providers are compliant with all external regulation and contractual requirements and address any issues in a timely, effective manner.
* Utilise opportunities to identify best‑practice lessons, build professional knowledge and maximise the value of relevant networks to influence service improvements.
* Support and guide Quality Improvement Assistants to deliver day‑to‑day activities and develop skills within the quality function.
* Identify patterns and trends in care delivery and share intelligence with People Commissioning to influence future thinking and commissioning intent.
* Meet specific individual and shared targets and objectives defined annually within the performance management framework.
Experience and Qualifications
* Educated to A Level equivalent or equivalent experience with evidence of continuing professional development.
* Experience within a social care setting with evidence of ensuring quality of outputs in delivering service.
* Good communication skills and ability to develop rapport and engage with diverse groups of individuals.
* Evidence of a good understanding of quality standards, analysis, organisational development and demonstrable practical application of these.
* Ability to develop good business relationships and influence others in presenting compelling arguments for change or improvement.
Equal Opportunities
Essex County Council is a Disability Confident Leader and welcomes applications from disabled persons, veterans, and care leavers who meet the minimum requirements. We provide reasonable adjustments during the recruitment process as required.
Contact
For further information, contact Sophie Tansley: Sophie.Tansley@essex.gov.uk
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