Join to apply for the General Manager role at Culinary Collective
Overview
As General Manager, you’ll take full ownership of the day-to-day running of our Borough site - leading the team, ensuring exceptional guest experiences, and driving performance across service, operations and financials. You’ll set the tone for energy, quality, and culture every shift, working closely with central teams to bring the Heard vision to life.
Key Responsibilities
* Lead the team to consistently deliver high-energy, high-quality service with speed, warmth, and precision.
* Take full responsibility for rota planning, labour control, ordering, stock, and P&L performance.
* Build, coach and retain a high-performing team who embody Heard’s values.
* Own daily briefings and ensure everyone is aligned on service standards, product knowledge, and goals.
* Create a welcoming, professional environment where guests and staff feel genuinely cared for.
* Collaborate with the culinary, ops and marketing teams to improve performance, guest experience, and site-level execution.
What You’ll Bring
* Proven experience as a GM or strong AGM in a high-volume, fast-paced restaurant or premium fast-casual environment.
* Excellent leadership and coaching skills - you know how to get the best out of a team.
* Strong proven understanding of hospitality operations - confident with P&L, stock, scheduling, and compliance.
* Calm under pressure, solutions-focused, and obsessed with delivering great hospitality.
What We Offer
* £50,000 -£55,000 per annum including service charge (DOE)
* 5.6 weeks paid holiday (inclusive of public holidays)
* Free meals during shifts
* Staff discounts and socials
* Direct involvement in shaping one of London’s most exciting food brands
* Ongoing training and internal progression opportunities
Why Work With Us
* Career Progression - Clear pathways and internal promotion opportunities
* Competitive Compensation - Competitive pay and transparent tronc
* Work-Life Balance - Respectful rota planning and fair scheduling
* Development Opportunities - Ongoing learning and leadership exposure
* Inclusive Culture - Diverse, welcoming, and people-first environment
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