Role: Implementation Manager Location: Kidderminster (On-site Initially, Hybrid Later, Includes Client Visits) Salary: £45,000 - £50,000 Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base. This is a dynamic and fast-paced environment, managing and supporting 12 direct reports consisting of project managers, stakeholder management and data analysts. These resources are split across 3 teams, managing 15 implementation projects at a given time. The successful candidate requires a UK Driving License and Personal Vehicle, as they will be visiting client sites regularly. Key Responsibilities Oversee your teams management of the full implementation lifecycle for new software customers, from handover to go-live Manage and coach a team of consultants, analysts, and project leads Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced Champion delivery standards and customer experience through clear communication and structured processes Drive continuous improvement in delivery materials, frameworks, and internal tools Collaborate with internal teams to resolve delivery risks and maintain customer trust Provide performance insights to leadership, flagging opportunities and challenges Support recruitment and onboarding of new team members Conduct on-site visits to observe and support implementations Experience Required Proven experience managing software implementation or SaaS delivery teams Strong leadership, coaching, and performance management skills Organised, structured approach to balancing delivery timelines, resource constraints, and customer expectations Comfortable leading transformation projects across departments like sales, finance, logistics, and operations Excellent communication skills and a customer-first mindset Ability to thrive in a fast-paced, collaborative environment Confident managing multiple projects and priorities concurrently ADZN1_UKTJ