Role: Operations Analyst
Reporting To: Operations and Logistics Manager
Based in: Shoreditch, London – On site
Working Pattern: Full time - 4-day week scheme*
Salary: £30-35k depending on experience
The stated salary range, experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.
Our Purpose:
House of Hackney is a restoration project rooted in Nature, Craft, Community and Awe! Inspired by Nature’s living systems, we use creativity and business as catalysts to regenerate our common home.
We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.
The Role:
We’re seeking an analytical, action-oriented professional passionate about systems, data, and cross-functional collaboration. This role suits someone who thrives in a dynamic environment and enjoys working across teams to solve problems and drive improvements. The ideal candidate will have strong Excel and IT skills, a technical mindset, and the ability to automate and unify business data into clear, user-friendly insights. A passion for software, optimisation, and enhancing internal, warehouse, and supplier systems is essential.
Key Responsibilities:
System development and data integrity
* Support the Operations and Logistics Manager with tech stack improvements including system design, process flows and coordination with external partners
* Collaborate with Ecommerce to identify system gaps, troubleshoot issues and suggest effective solutions
* Research and scope new apps or system solutions, propose to the Operations and Logistics Manager
* Assist in testing, upgrades and roll outs of new systems or features, including go-live support and post-launch troubleshooting
* Manage cross-functional communication and ensure project timelines are met across departments
* Manage temporary admin solutions and ensure seamless system functionality during transitions
* Oversee onboarding of new staff across all relevant systems and platforms
* Handle data management tasks including uploads, audits, cleansing and maintaining data integrity
* Work across key platforms such as HubSpot, Shopify, Brightpearl and integrated third- party apps
* Foster collaboration and build strong relationships across company and with Bsol partners
Reporting
* Support Heads of Department and Operations Manager in analysis for CRM and HubSpot initiatives, including performance and ROI evaluations
* Improve business reporting by implementing a business analytics platform, focusing on automation, ease of use for wider team and reporting capabilities
Training and team support
* Maintain system manuals and tango guides in collaborations with the Operations and Logistics Manager
* Deliver regular training sessions and ad hoc super user support to ensure team upskilling and confidence in system use
* Promote best practices across all users helping prevent “badmin”, inefficient or inconsistent use
* Gather feedback from internal users to identify blockers or areas for improvement and propose solutions to the Operations and Logistics Manager
* Escalate unresolved or critical issues to the Operations Manager as needed
Requirements:
* 2yrs experience in Data, Systems or Operations role
* Proficient in ERPs (Brightpearl preferred), with additional experience in HubSpot, Shopify and Power BI or similar reporting tools
* Technically adept, with experience using database and analytics software
* Strong communication and collaboration skills for effective use support and cross-team coordination
* Detail-oriented with excellent prioritisation and problem-solving abilities
* Proactive, positive and solutions-focused approach to work
Benefits:
* 22 Days holiday allowance + ½ a day for your Birthday + Bank Holidays
* 4-Day Week Scheme opt in – Nature Days*
* Cycle to Work Loan Scheme
* Payday drinks social every month
* At least two exciting large team gatherings per year
* Monthly team lunches as part of our team meetings
* Breakfast, fruit and plenty of herbal teas and coffee
* Volunteering days
* Medicash Health and Wellbeing Services - claim back scheme
* Opportunity to join important eco summits and protests
* 30% discount across HOH products and first grabs on sample sale items
Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.
Unfortunately, we are not able to offer a visa sponsorship or remote working.
To apply, please send us your CV and a cover letter to rebecca@houseofhackney.com using the job title as the email subject line.