Customer Experience Manager – Hemel Hempstead
Location: Hemel Hempstead
Job Type: Full-Time
A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.
The Opportunity:
This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.
Key Responsibilities:
Build and maintain strong relationships with customers and clients
Ensure service delivery meets or exceeds internal and client expectations
Handle escalated client/customer queries with professionalism
Proactively monitor satisfaction levels and resolve issues swiftly
Enhance communication pathways with all stakeholders
Foster positive working relationships and promote collaboration
Support team development through planning, mentoring, and coaching
Embed health and safety best practices into daily operations
Conduct effective 1:1s and performance development planning
Drive team engagement and community involvement
Encourage knowledge sharing and continuous learning
Skills & Experience:
Strong customer-first mindset
Excellent communication and interpersonal skills
Ability to interpret and act on data insights
Skilled in conflict resolution and problem-solving
Confident team leadership and collaborative approach
Ideal for candidates with experience in customer-focused roles within social housing, property services, or compliance-driven industries.
How to Apply:
If you possess the required experience and skills, please submit your CV to the job ad today!
For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer