Salary: £35000 per annumShift hours: Full TimeSoft Service Manager (Nights) – HealthcarePeterborough City Hospital - £35,000 Per AnnumAre you a commercially minded healthcare operator who thrives on delivering outstanding service, strong financial performance, and excellent client relationships? We’re looking for an experienced Soft Services Manager to support the delivery of high-quality, patient‑focused services within a healthcare environment.The Role You’ll play a key role in managing day-to-day operations while supporting the delivery of a profitable, responsive, and customer‑led service in line with contractual requirements and Compass standards. Working closely with clients and internal stakeholders, you’ll drive service excellence, cost control, and continuous improvement.What You’ll Be DoingDelivering all contractual obligations while maintaining excellent client relationshipsIdentifying opportunities to increase service satisfaction, innovation, and revenueManaging labour budgets, rotas, and resourcing to achieve labour-to-revenue targetsMinimising agency and overtime spend through effective workforce planning and redeploymentOverseeing unit costs to ensure budgets are met or exceededSupporting new business mobilisation where requiredActing as a Compass Advocate and participating in the on-call rotaLeading and embedding a strong Health, Safety & Environment culture across the serviceEnsuring all risk assessments, audits, training, and compliance requirements are metWhat We’re Looking ForExperience managing soft FM or logistics services in a healthcare or similar environmentStrong commercial awareness with proven budget and cost management experienceConfident client-facing skills with a focus on service excellenceA people-focused leader who promotes safety, engagement, and performanceComfortable working to KPIs and driving continuous improvementWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/1803/76523003/52797128/STC #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!Reference: compass/TP/2201129/216323Location: Peterborough