SPACE - St Andrews Hall, St Andrews Hall, Kilrymont Road, Saint Andrews, Fife, KY16 8DE
Resident Experience Co-ordinator
Part time 20 hours per week, working varied shift patterns including until 8pm and weekends.
About Us:
SPACE Student Accommodation provides modern, high-quality living spaces designed to support and enhance the student experience in St Andrews. We are committed to delivering exceptional service and creating a welcoming community where students feel safe, valued, and supported. We are looking for a motivated and enthusiastic Resident Experience Co-ordinator to join our team and ensure our students have a memorable and positive experience during their stay with us.
About the Role
We are seeking a highly professional and proactive Resident Experience Coordinator to join our team at Space Student Accommodation. This role is integral to ensuring that our residents have an exceptional living experience, aligning with the values of our premium brand. You will be responsible for fostering a strong sense of community, delivering high-quality events, managing both virtual and live property viewings, and maintaining a strong social media presence. This is a dynamic, customer-facing role where creativity, attention to detail, and strategic thinking will play key parts in your success.
Key Responsibilities:
1. Resident Engagement & Event Planning: Develop and execute a diverse range of resident events designed to cultivate a strong sense of community, ensuring these events are engaging, well-attended, and contribute positively to the student experience.
2. Room Viewings & Show-arounds: Conduct virtual viewings and live show-arounds for prospective residents, ensuring that each viewing is informative and showcases both the facilities and the lifestyle associated with living at Space.
3. Social Media Management: You will create and curate high-quality content for various platforms, promote resident events, and engage directly with both current and prospective residents. You will monitor trends and competitor activities, ensuring Space remains a leader in digital engagement.
4. Front-of-House Services: Provide first-class front-of-house reception services, offering a warm and welcoming environment for both residents and visitors. This includes assisting with resident queries, handling requests, and contributing to a professional atmosphere.
5. Local Marketing & Community Relations: Support local marketing initiatives and collaborate with local businesses to identify opportunities for community partnerships. You will also be tasked with identifying and utilising commercial opportunities within the development and surrounding area.
6. Operational Support: Work closely with the General Manager and the wider team to ensure the accommodation is well-maintained and operates smoothly. This includes maintaining hygiene standards and assisting with day-to-day operational tasks as needed.
Requirements:
7. Experience: Proven experience in a customer-facing role, ideally within student accommodation, hospitality, or property management. Experience in event planning and social media management is a distinct advantage.
8. Communication Skills: Excellent written and verbal communication skills, with the ability to engage effectively with students, colleagues, and external stakeholders.
9. Creative Thinking: Ability to develop creative and innovative strategies to enhance the resident experience and support community engagement.
10. Teamwork & Collaboration: Strong collaborative skills, with the ability to work effectively both independently and as part of a team.
11. Organisation & Time Management: Highly organised, with the ability to prioritise tasks and meet deadlines in a fast-paced, dynamic environment.
What We Offer:
12. Competitive salary and benefits package.
13. A friendly and supportive work environment.
14. Opportunities for professional development and career growth through our Scotsman Steps Programme.
15. The chance to make a positive impact on the student experience in St Andrews.
16. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
17. Access to the Scotsman Perks Benefits Portal.
18. Refer a Friend Scheme.
Next Steps:
Apply now and one of our friendly team will be in touch.