Overview
Are you a Support Analyst looking for a new challenge? Sopra Steria's ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission‑focused setting. Working as part of a 24/7 shift‑based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business‑critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.
Responsibilities
* Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
* Investigate application and user issues, carry out initial analysis, and either resolve or escalating where needed.
* Monitor live services and help ensure systems are running effectively within agreed service targets.
* Support problem management and change activity by following defined procedures and maintaining accurate support records.
* Assist with testing, system checks, and release support activities to help maintain service stability.
* Produce and update support documentation, user guidance, and operational records to support day‑to‑day service delivery.
Key Qualifications
* Experience in Application Support.
* ITIL Foundation or awareness of ITIL‑based support environments.
* Experience supporting applications through a DevOps or scripted support model.
* Good problem‑solving skills with the ability to investigate issues and follow them through to resolution.
* Understanding of core support processes such as incident, request, and problem management.
* Experience working in a structured environment with defined processes, priorities, and service targets.
* Strong communication skills and ability to work effectively with users, team members, and technical colleagues.
* Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.
Additional Information
Employment Type: Permanent. Location: Portsmouth – onsite. 24x7 shift‑based. Security Clearance Level: Active DV, otherwise willingness to go through this clearance. Internal Recruiter: Soraya.
Salary: £30,000 to £35,000. Benefits: 25 days annual leave with the choice to buy extra days, life assurance, and 6% pension.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply – we'd love to hear from you!
Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety‑and security‑critical markets.
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