ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and highlighting our first-class in-store experiences that our competitors cannot match.
Alongside great service, you'll maintain exceptional shop standards through displays, stock availability, and cleanliness. Knowing your customers enables you to provide the best service and build their loyalty with our brand for a lifetime.
Key Responsibilities
* Deliver engaging and inspirational customer service at every stage of the customer journey.
* Use product knowledge and sales training to drive sales and increase profits.
* Prioritize the customer, understanding their needs and resolving queries.
* Support the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
* Identify areas for improvement and implement solutions.
* Support accurate stock counts to help protect profits.
Essential skills/experience you'll need
* Basic IT literacy.
* Strong communication skills.
Desirable skills/experience
* Experience in a customer-facing role (training provided).
* Merchandising and product display experience.
To learn more, copy and paste this link into a browser: https://embed.wirewax.com/8063665
Closing Date: August 23, 2025
Pay: £12.40 Hourly
Contract Type: Temporary
Hours of Work: Various part-time hours (20 hours/week), including early starts, late nights, and weekends on a rota.
Job Level: Partnership Level 10
Location: Southampton (John Lewis & Partners), West Quay Shopping Centre, Southampton, Hampshire, SO15 1QA
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world and being brilliant at retail through innovation and diversification.
As Partners, we share ownership responsibilities and rewards, working together with kindness and respect, embracing differences, and creating an environment to thrive.
Important points:
* Some roles require pre-employment vetting, including DBS checks. You'll be informed if needed.
* Apply early as vacancies may close sooner if filled.
* We support flexible working arrangements; discuss options with the hiring manager.
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