Closing date for applications is: 23 October 2025 ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We’re currently looking for a Operations Officer to work on a full-time, fixed term contract until 31st March 2026. This position sits within the AML and Operations department within Strategy & Governance. We operate a hybrid working approach where you can work from home and from our Glasgow office. The working hours for this role are 35 hours per week (to be worked within core hours of 9 am - 5 pm, Monday to Friday). The Job The Operations team is responsible for supporting business processes across Regulation and Conduct (Compliance, Authorisation and Anti-Money Laundering teams) to support our regulatory arrangements and our practitioner network through our contact channels. Reporting to the Operations Team Lead on a day-to-day basis, you’ll be involved in the following: Supporting phone and email contact from our network of practitioners and firms looking to obtain first-time practising, firm certificates and complete their annual renewals. Provide a first-point resolution service to our practitioners in a professional manner. Undertake ad-hoc outbound call exercises to prompt practitioners to engage with payment of OPBAS levies and annual renewal reminder actions. Contribute to team initiatives and the continuous improvement of existing processes and procedures. Providing support for Compliance teams who undertake desktop-based monitoring reviews for practising firms in the UK and Ireland and approved employers holding PCD status. Support Compliance work for the Global Assurance team responsible for Cyprus and Caribbean monitoring activities. Create bundles for the visit cases the panel has selected for the Audit Monitoring Committee (AMC). Support the Discoverer data reporting for KPIs & KPIs - DSK each month, AMC file selection reports, a summary of audit file grades and CPD/IES8 reports. The Person We're looking for someone who has a good understanding of ACCAs regulatory arrangements for applying for practising and firm certificates. Be agile to support other team activities across the Operations team including administration support for Compliance teams. Be an ambassador for ACCA and treat external customers with respect and maintain professionalism at all times. Can provide a first-point resolution service to practitioners and firms. Responds in a people friendly manner. Work collectively as a team and can also work on their initiative. Understands the key working relationships within ACCA that support our practitioner network. Understand ACCA’s regulatory arrangements for licensing, monitoring, and regulatory action. Have an organised and methodical approach to work and be able to prioritise tasks and work to strict deadlines. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. Interested in this role? Please click to submit your application.