Immediate Start, Full-time, Temporary, Operations Administrator, Burntwood, 35 hours p/w, £12.47 p/h Your new company Hays are pleased to be working with this reputable and long-established charity that makes a real impact on peoples' lives. Your new role Attend and actively contribute to internal stakeholder meetings. Ensure all tasks are completed in accordance with data confidentiality requirements and GDPR compliance. Identify potential non‑compliance issues within established processes and escalate them to the Exam and Results Services Managers. Resolve service tickets proactively and efficiently, meeting agreed KPIs. Highlight and escalate any significant issues or incidents to the Exam and Results Services Managers. Assist in resolving major issues and incidents as needed. Identify emerging trends and support their investigation and reporting. Take ownership of proactive and effective problem‑solving. Collaborate with coordinators and managers to complete root cause analysis for incidents and significant issues. Work in line with exam and results service SLAs and KPIs. Support the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction. Contribute to internal and external audits when required. Provide support with incident management within the Fulfilment and Operational Delivery team. What you'll need to succeed Process exams and results to KPI, with a high attention to detail. Regular communication with stakeholders to exchange relevant information and activity updates. Consistent achievement of KPIs and SLAs. Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows. Ensure accurate and on-time results through data flows. What you'll get in return You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4768263