We are currently looking for a Project Manager in the Newcastle Upon Tyne area to join our team on a full-time, long-term basis, working closely with our installation teams and customers to deliver high-quality bathroom projects. This opportunity is with a respected and growing company within the home improvement and installations sector. Youll play a key role in ensuring a smooth customer journey from initial survey through to final installation, working in a business that values customer care, technical excellence, and strong team collaboration. Id be keen to see applications from anyone with experience as a Project Manager, Contracts Manager, Installations Manager, or Site Manager within construction, property maintenance, or home improvement sectors. As a Project Manager, you will be: Managing the full customer journey from survey through to installation completion Carrying out detailed technical surveys and producing accurate specifications Overseeing bathroom installation projects and resolving on-site challenges Working closely with installers to ensure high-quality delivery and customer satisfaction Managing customer relationships, including vulnerable and elderly clients with care and professionalism Handling reactive works, warranty issues, and escalations Collaborating with Sales, Operations, and internal teams to maintain service standards Monitoring KPIs such as installation timelines, costs, and customer feedback Supporting and developing an effective, skilled installer network Id love to speak to anyone who has: Previous experience in project management within construction or installations Strong technical knowledge of bathroom fitting or similar trades Experience carrying out surveys and producing detailed plans (CAD knowledge desirable) Excellent communication and customer service skills The ability to manage multiple projects and work proactively A strong understanding of health & safety and customer-focused regulations Experience working with CRM systems or field-based software This Project Manager role is offering the following benefits: £40,000 £50,000 per annum £4,800 per year car allowance Monday Friday, 40 hours per week Pension: Standard auto enrolment 25 days plus bank holidays, increasing by 1 day per year after 2 years of service (up to 30 days) Birthday leave: Paid day off on your birthday (in addition to annual leave) Full-time, permanent position Company support and ongoing development Opportunity to work with a growing and reputable business Long-term career progression opportunities Location & travel This is a field-based role, covering installations within your geographical area, with travel to customer homes and sites required. If this Project Manager role sounds like something youd be interested in, apply now or call Alex on 07488 866703