Temp-permanent Planner role for a local housing association in Potters Bar,
MUST HAVE EXPERIENCE
Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community.
* Planner/Scheduler Role
* Potters Bar Office
* GBP30-32k per annum (willing to pay more for extensive experience)
* 8-5, Mon - Fri
Your day to day would look like as a Planner:
* Handling incoming repair requests through various communication channels (phone, email, online portals).
* Logging repair requests accurately into the system and prioritizing based on urgency and severity.
* Coordinating repair schedules with tenants and external contractors.
* Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
* Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
* Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
* Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.
Requirements for the Repairs Scheduler role:
* Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
* Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
* Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
* Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
* A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
* Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.
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