Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and develop your IT knowledge while working with a motivated, friendly team.
Personal skills, friendly concise communication and the ability to learn quickly on the job are the most important features of this vacancy.
Position Overview
* Provide remote technical assistance to existing customers regarding bespoke business management software systems
* Basic SQL Database Administration
* Provide some on-site technical assistance and training to existing customers
* Desktop PC & Server installation, configuration and diagnosis as required
* Client, server and network security management
* Multi-site LAN, WAN, and VoIP configuration and support
* Provide technical support to existing customers in use of a bespoke eCommerce platform
Position Requirements
* Driving License & Car – ESSENTIAL
* Ability to learn & adapt quickly
* Good communication and customer service skills
* Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage
* Bright, driven and energetic with a passion for learning and technology
* Overnight stays occasional required for customer visits outside the local area
Position Remuneration
* Monday to Friday
* Excellent career progression & training provided
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Created on 22/06/2025 by TN United Kingdom
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