This role is an exciting opportunity of becoming part of the store management team, by being involved in managing the store team in the absence of the Shop Manager / Deputy Manager. The post holder will be responsible for great customer service working with our fantastic volunteer team. As part of this role, you will become a Key Holder and will receive a full management induction program. This role may lead to further promotion within Cancer Research Wales. Key Responsibilities: Customer Deliver Best in Town service through customer interaction. Lead the team by example and achieve great store standard. Support the Shop Manager/Deputy Manager to assist in always driving great customer service. Endeavour to strengthen and promote the Cancer Research Wales brand. Desirable requirements Hold a clean Driving Licence and have access to a car Willingness to cover our other shops and where necessary travel by public transport. Reporting to: Shop Manager Direct reports: None BENEFITS PACKAGE.docx Appointment pack: DUTY Manager - Person Specification and Job Description _Best in Town - (7.5 hrs) - 2025.doc How to apply - please visit our website at Cancer Research Wales for further details. Please submit CV and covering letter that outlines how you meet the person specification, plus a brief outline of why you want the role and why you believe you are a strong candidate for this position. There will be a two stage process and if we decide to proceed to the next stage, we will provide shortlisted candidates with the details of attending a trial session at one of our shops.