Job description
Please note that Romanian reading and typing is a must
Job Description:
* Assist clients on all inquiries via live chat or email
* Ensure efficient and excellent customer service experience provided
* Be well equipped with the Company's platform/product including keeping abreast of general market conditions
* Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
* Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
* Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
* Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Requirement
* Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
* Minimum diploma in business administration or business management with keen and sharp eye for numbers
* Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
* Advantageous for candidates with experience working in financial institutions, fintech
* Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
* Proficient in English & Romanian in communication and writing in order to liaise with dedicated market counterparts
* Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
* Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
* Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Please note that Romanian reading and typing is a must
Job Description:
* Assist clients on all inquiries via live chat or email
* Ensure efficient and excellent customer service experience provided
* Be well equipped with the Company's platform/product including keeping abreast of general market conditions
* Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
* Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
* Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
* Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Requirement
* Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
* Minimum diploma in business administration or business management with keen and sharp eye for numbers
* Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
* Advantageous for candidates with experience working in financial institutions, fintech
* Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
* Proficient in English & Romanian in communication and writing in order to liaise with dedicated market counterparts
* Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
* Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
* Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
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