Role: Knowledge Base Editor Reference: (phone number removed) Umbrella Rate: £27.30/hr (Inside IR35) Are you ready to take your career to the next level? This exciting opportunity as a Knowledge Base Editor offers you the chance to be part of a forward-thinking team that is shaping the future of customer service. This company is committed to innovation and excellence, ensuring their employees thrive in a dynamic and collaborative environment. With hybrid working arrangements, this role is perfect for someone looking to contribute to transformative projects while enjoying flexibility and work-life balance. What You Will Do: • Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. • Collaborate with teams to gather information and translate complex processes into easy-to-understand content. • Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards. • Monitor usage and feedback to continuously improve the knowledge base’s effectiveness. • Support the rollout of new services and processes by creating supporting documentation. • Champion knowledge management best practices across the service centre and actively promote the knowledge base internally. What You Will Bring: • Proven experience in content editing, technical writing, or knowledge management. • Excellent written communica...