JHL Communications Ltd is one of the most successful telecommunication consultancies in the UK. We are seeking a structured and commercially aware Appointment Setter to support our sales function. The position is part-time (around 20 hours per week) with a flexible working pattern that would be agreed during the interview process. The role is based at our Glasgow city centre office and is focused on generating qualified sales appointments for consultants by engaging with prospective business customers and introducing JHL’s telecoms products and services.
This is a targeted, output-driven role requiring consistency, attention to detail, and the ability to engage decision-makers in a professional manner. This role is suited to individuals seeking flexible working arrangements while contributing to a structured, performance-driven sales environment. The position requires discipline and self-management.
Key responsibilities
* Proactively contact prospective B2B clients via telephone, email, and other outreach methods
* Identify decision-makers and qualify opportunities in line with defined criteria
* Schedule appointments for field or remote sales consultants
* Maintain accurate records within CRM systems
* Follow up on leads, enquiries, and marketing-generated prospects
* Work towards agreed KPIs (e.g. appointments booked)
* Ensure all communications reflect JHL’s professional standards and brand positioning.
The ideal candidate will have the following skills & experience
* Previous experience in telesales, lead generation, or appointment setting (preferably B2B)
* Strong verbal communication skills with a clear and confident telephone manner
* Ability to handle objections and maintain engagement
* Organised and process-driven approach
* Comfortable working towards measurable targets.
* Experience within telecoms, IT services, or a related sector
* Familiarity with CRM systems and sales pipelines
* Understanding of business telecoms products (hosted telephony, broadband, connectivity)
The successful applicant will benefit from
* Flexible working hours aligned to individual availability
* Structured onboarding and product training
* Ongoing support from experienced telecoms professionals
* Opportunity to progress into a full-time or sales consultant role
* Competitive hourly rate (£25k PA pro-rata) plus performance-related incentives.
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