Senior Technical Application Service Specialist
Join to apply for the Senior Technical Application Service Specialist role at Lloyds Banking Group
End Date Sunday 12 October 2025
Salary Range £65,385 - £72,650
We support flexible working – click here for more information on flexible working options
Flexible Working Options Hybrid Working, Job Share
What you’ll be doing
* Lead and coordinate technical recovery efforts during major incidents, engaging engineers and senior stakeholders
* Maintain a calm, focused environment to enable effective resolution and protect engineering teams
* Ensure incident reports are clear, actionable, and support problem management
* Drive service improvement initiatives including automation, monitoring, and alerting
* Represent the Technical Recovery Bridge team and uphold service principles and standards
* Mentor and develop team members, fostering a collaborative and customer-focused culture
* Explore patterns in incident data to identify risks and mitigation strategies
* Contribute to strategic planning and technical decision-making across the ECP Platform
Essential skills and experience
* Proven experience in major incident management and ITIL disciplines
* Strong leadership and stakeholder management skills
* Operational excellence in IT support, with understanding of complex systems architecture
* Familiarity with Microservice, Unix, and Mainframe operating systems
* Ability to work under pressure and communicate technical issues clearly to diverse audiences
* Self-motivated with a continuous improvement mindset
Nice-to-have
* Site Reliability Engineering (SRE) or cloud platform experience (e.g. GCP)
* Knowledge of the payments industry, including schemes, SLAs, and regulatory context
* Experience with Dynatrace, Splunk, and modern observability tools
* Exposure to automation tooling and DevOps practices
About the role At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
Data and privacy We keep your data safe. We’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to interview or accepted a verbal offer to join us, at which point background checks will be conducted. We’ll explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
Diversity and inclusion We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
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