VodafoneThree - Retail Tech Expert - 40 hours per week - Belfast
Location: Belfast Store
Salary: £13.93 per hour and Vodafone benefits
Working Hours: Full time, 40 hours (includes some weekend and bank holidays)
Overview
Vodafone Belfast, Northern Ireland, United Kingdom
What You’ll Do
* To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices.
* Identify cross/up-sell opportunities using solution-based selling and offer products and services that meet the customer’s needs.
* Educate the store team on technical matters and how to resolve.
Responsibilities
* Provide a high quality service and complete tasks accurately.
* Provide informal guidance when required to support new team members.
* Mystery shopper feedback and line manager feedback/reviews.
* Undertake regular learning and development and align with company and FCA requirements.
* Adhere to company and regulatory policies and guidelines at all times.
* Partaking in Vodafone’s security vetting process whenever required.
Who You Are
* Ability to correctly gauge the customer’s level of technical understanding and communicate the conversation accordingly.
* Manage and track service requests and schedule technical appointments with customers.
* Troubleshoot device software and hardware, identifying and escalating trends in device failures.
* Train the store team on devices, internet, data & resolution of basic technical issues.
* Support other store operations as required.
* Ensure customer retention through follow up after technical issues.
* Make suggestions to the Store Manager on how to improve customer experience.
* Always act with good conduct, ensuring customers are given correct and relevant information to meet their needs.
Note: We encourage applicants who may not meet every listed criterion exactly to apply, as our recruitment team can help assess how skills fit the role.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We provide learning tools and parental leave policies to support your career.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or accessibility support during recruitment, refer to the Accessibility section of our Careers site for guidance. We use AI in parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show who you are—authenticity is valued.
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