Permanent – Full Time – 40 Hours
We are seeking a Resident Liaison Officer to join our growing Refurbishment business and support the successful delivery of our social housing refurbishment projects. The role acts as the key link between residents, the project team and our client, ensuring an exceptional customer experience throughout the works programme. The position is based in our Nottingham office.
Responsibilities
* Oversee the full customer journey including pre‑start visits and resident profiling.
* Coordinate day‑to‑day communication and complaint handling with residents.
* Manage post‑completion aftercare and maintain accurate records on the CRM system.
* Support project administration and build positive working relationships with residents, leaseholders and key stakeholders.
* Maintain up‑to‑date records and accurate documentation within the project administration system.
Qualifications
* Proven experience as a Resident Liaison Officer or in a similar role.
* Strong organisational and proactive approach to managing workloads across planned maintenance programmes.
* Excellent communication skills and confidence in engaging with residents and stakeholders.
* Good understanding of internal and external delivery programmes.
* Fluency in using Microsoft Office for accurate record‑keeping and coordination.
* Strong customer service and administrative skills with the ability to work independently.
Benefits
* Bonus entitlement based on performance KPIs
* 26 days holidays plus ability to purchase additional holiday
* Life Assurance
* Pension scheme
* Private medical insurance
* Discount portal access
* Cycle to Work scheme and the Lovell Way to EV
* Digital GP services
* Employee assistance programme
* Sharesave scheme
Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
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