Job Description
Duration: 12 months contract
ESSENTIAL REQUIREMENTS OF THE ROLE:
* Experience in international logistics and a basic understanding of Incoterms and customs processes.
* Ability to organise and manage shipping tasks (RMA handling, repairs, dispatch, collections, documentation).
* Strong communication skills for working with customers and internal teams.
* Well-organised, accurate, and able to solve problems independently.
* Confident using Microsoft Office (especially Excel) and willing to learn new systems.
DESIRABLE ATTRIBUTES OF THE WORKER:
* Skilled in engaging with customers, coordinating logistics and international shipments, and ensuring precise and timely completion of customs documentation.
SOFT SKILLS:
* Strong communication skills with customers, partners, and internal teams.
* High level of organisation and attention to detail.
* Ability to stay calm under pressure and manage multiple tasks.
* Problem-solving mindset with good judgement and initiative.
* Reliability, self-discipline, and a proactive attitude.
* Flexibility and willingness to adapt to changing priorities.
* Team player who also works well independently.
TOOLS OR SOFTWARE:
* Microsoft Office Suite- Especially Excel (tracking, reporting), Outlook (communication), Word (documentation).
* SAP or similar ERP systems - For updating RMAs, tracking inventory, and managing logistics data.
INDUSTRY BACKGROUND OR EXPERIENCE:
* Background in logistics, shipping, or warehousing.
* Experience with international shipments or customs is a plus.