Permanent – Full Time – Hours per week
We are looking to recruit a Customer Service Planner to join our team, based from our office in Welwyn Garden City.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
· Customer Service and Planning experience in social housing or similar.
· Good computer skills including Microsoft Office.
· Strong administration, organisational and communication skills.
· Technical background would be advantageous.
· Planning knowledge of what works can be sequenced or can be undertaken concurrently.
· Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
· Ability to communicate with different stakeholders at different levels
· Passionate about service delivery and customer satisfaction.
Benefits
· Profit Share Discretionary Annual Bonus Scheme
· 26 Days Holiday plus Bank Holidays
· Enhanced Pension Plan
· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
· Life Assurance & Accident Cover
· Share Save
· Enhanced Maternity & Paternity Pay
· Work Perks Discounts & Vouchers
· Buy & Sell Holiday Schemes
· Flexible Working & Flexible Bank Holidays
· Cycle to Work
· Volunteering (2 days paid)
· Learning & Development Opportunities
· Extensive Wellbeing Support, including EAP
· Loyalty & Values Awards
· Funded Professional Subscription