Overview
The ServiceNow Architect will work closely with government stakeholders to ensure that the ServiceNow solutions meet business objectives and drive process improvements. The ideal candidate will possess a deep understanding of ITSM, ITOM, Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies.
This position will be on-site in Boston, Massachusetts.
Responsibilities
* Lead architectural discussions and solution design of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required, ensuring the ServiceNow platform meets scalability, reliability, and performance standards.
* Collaborate with stakeholders and clients to understand their business needs and translate them into technical solutions, ensuring alignment between ServiceNow capabilities and business requirements.
* Ensure technical deliverables are complete, consistent, high-quality, on time, and deliver valued outcomes.
* Serve as the primary technical resource responsible for the ServiceNow platform's architecture, design, and integration, in coordination with Cloud architects.
* Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance.
* Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations.
* Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning.
* Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development.
Qualifications
ServiceNow Expertise:
* Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules, especially CSM, ITSM, and PSDS.
* Proven experience in leading full life cycle ServiceNow implementations.
* Familiarity with Performance Analytics, Service Portal, Automated Testing Framework, and Flow Designer within ServiceNow.
* Understanding of multiple cloud environments, including AWS, Azure, and GCP.
Certifications (Required):
* System Administrator (CSA)
* ServiceNow Certified Application Developer (CAD)
* Delivery Accreditation Public Sector Digital Services
* Required ServiceNow Certified Implementation Specialist (CIS) with the following:
* CIS Customer Service Management
* CIS IT Service Management
* 2 ServiceNow Implementation Specialist (CIS) Certifications from: CIS Discovery; CIS Service Mapping; CIS - SPM; CIS IT Operations Management; CIS Software Asset Management; CIS Hardware Asset Management
* ServiceNow Certified Technical Architect (CTA)
* ServiceNow Certified Master Architect (CMA)
* Three (3) ServiceNow Micro-Certifications
Education and Experience
* Bachelor's degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments.
Advanced Development Skills
* Expertise in ServiceNow Development APIs for building custom solutions.
* Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation.
* Experience with Agile methodologies and project management practices.
* Expertise across advanced ServiceNow applications such as HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder.
* ITIL Foundation or equivalent certification.
* Experience with data integrations using REST, SOAP, and other API methods.
* Familiarity with database design and optimization within the ServiceNow environment.
* Strong understanding of the ServiceNow architecture, including system performance, scaling, and security.
Other Skills
* Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders.
* Excellent problem-solving and decision-making skills with the ability to design scalable and effective solutions.
* Strong communication and interpersonal skills, able to collaborate with both technical and non-technical stakeholders.
* Ability to manage multiple tasks and projects, balancing priorities and deadlines in a fast-paced environment.
* Strong attention to detail and creative problem-solving skills is essential.
Salary Information
The salary range for the ServiceNow Architect position is between $140,000 and $177,000 annually. We also offer a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
Equal Employment Opportunity
ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, veteran status.
Americans with Disabilities Act (ADA) Requirements
ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for a position with us, please email us at hr@servbeyond.com.
The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.
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